Customer Care

SCALABLE Customer Relationship Management (CRM) BPO is an end-to-end multi-layer integrated business service covering the entire customer life cycle management (including marketing support, sales support & customer service) to optimize profitability, revenue, cost to serve and customer satisfaction.

Business challenges of CRM

  • Customer Service

    • Standardizing global delivery challenges with disparate service locations
    • Multi-layered communication capability and customer adoption challenges
    • Poor customer Satisfaction
    • High cost-to-serve
    • Lack of customer overview
  • Sales Support

  • Marketing Support

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